Digital Management Services

Build a roadmap you can achieve.

Whether you need strategic oversight of complex organizational change, tactical execution of technology transitions, or focused product development and delivery, these services are designed to guide your digital transformation journey at whatever scale and scope your business requires. Dylan does this through three key management approaches:

 

  • Program Management for orchestrating enterprise-wide, business-critical initiatives that span multiple departments and disciplines;
  • Platform Management for executing specific technology implementations or migrations with precision and expertise; and
  • Product Management for overseeing individual products across diverse technology stacks to serve your user base effectively.

Contact Dylan today to schedule a free 30 minute consultation.

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Management Services

The following digital transformation management services are available through two transparent pricing models: flat-rate billing for ongoing engagements requiring consistent support and predictable monthly costs, or fixed-rate project proposals for defined initiatives with clear total investment upfront. Both approaches eliminate billing surprises, enabling confident budgeting while delivering dedicated expertise tailored to your organization’s needs.

Stakeholder Requirements Management 

Building comprehensive functional requirements through collaborative workshops with stakeholders, ensuring alignment across all levels of your organization.

Deliverable Examples

  • Cross-functional workshop facilitation
  • Detailed functional requirements documentation
  • User stories and acceptance criteria
  • Technical feasibility assessments
A group of people in a workshop
“During her time on the web team at TIAA, Dylan guided multiple large-scale, highly complex initiatives with a level of mastery that made it look effortless. She’s a strategic thinker, a talented program manager and product owner, and a natural collaborator who elevates everyone around her.” – Becca B., Web Strategy Director

Prototyping and User Testing

Understanding and addressing customer needs through working with specialists to develop comprehensive journey maps, user testing, and prototypes to enable proving a concept and determining a minimal viable product (MVP).

Deliverable Examples

  • Complete customer journey maps
  • Static or dynamic prototypes
  • User research and testing sessions
  • Pain point analysis
People discussing a customer journey
“One of the most intelligent capable people I’ve ever worked with, Dylan has the ability to understand all perspectives of the user experience. She has natural leadership skills and brings humor to what she does.” – Anita W. Lead Interaction Designer

Roadmaps and Process Improvement

Evaluating priorities, timelines, and processes to determine the best course of action for product or service delivery.

Deliverable Examples

  • Comprehensive roadmaps and project plans based on stated timelines, available resources, and business priorities
  • Mitigation strategies for roadblocks, risks and issues
  • Process workflows to streamline delivery improvements
  • RACI charts documenting stakeholder roles and responsibilities
  • Key performance metrics (KPI) and reporting
Two women discussing a roadmap

“Dylan brought clarity, structure, and momentum. She helped establish the routines, workflows, and operating rhythms that allowed a brand-new team to function effectively and scale with confidence.“ – Tamara N., TIAA and Nuveen Web Operations Managing Director

Feature Integration and Innovation

Leveraging artificial intelligence and cutting-edge technologies to create intelligent, data-driven solutions that drive business value.

Deliverable Examples

  • Feature opportunity assessments and competitive analysis
  • Evaluation of vendor vs. in-house development options
  • User-centered feature development
  • Implementation monitoring and optimization
People discussing AI
“Dylan is fearless in her defense of user-centric design, a brilliant innovator of features presentation and a fair critic.” – Terry G., Lead Designer Mobile Products

Experience Design Collaboration

Working closely with designers to create intuitive, user-centered experiences that delight customers and drive engagement.

Deliverable Examples

  • UX strategy development
  • Design review facilitation
  • Stakeholder feedback coordination
  • Design system and prototyping tool management
Group discussing design
“Dylan’s organizational knowledge and her savvy about the technology necessary to execute would be assets at any place lucky enough to have her. She is utterly unflappable.” Martha G., Senior Content Strategist

Compliance and Risk Management

Working with compliance teams to ensure regulatory adherence and effective risk management throughout the product lifecycle.

Deliverable Examples

  • Compliance requirement documentation
  • Security and privacy process documentation
  • Requirements for privacy, fraud and security controls
  • Regulatory compliance verification for tools, products, and AI models
A group of people discussing compliance issues
“Dylan’s work to close out the issue went above and beyond. She executed flawlessly. Thank you again for your hard work on this critical compliance issue.” – Brad S., Customer Experience Strategy Director

Redesign and Content Management

Redesigning digital experiences using modern design systems and content management platforms for scalable, maintainable web properties.

Deliverable Examples

  • CMS vendor evaluations, configurations and customizations
  • Content migration from disparate sources through manual updates, scripts or AI translations
  • Publishing resource management and oversight
  • Site catalogues and data dictionaries
“Dylan is a rarity. She’s an exceptional program & project manager who managed complex, large-scale initiatives across our multiple teams and business units. She has an impressive ability toanticipate project needs, balance competing priorities, navigate organizational politics (and personalities), and quickly reprioritize as business requirements evolve — alwaysensuring the key milestones and deliverables were met.“ – Darrin A., Web Design Director

Agile Development Management

Managing development teams through detailed user story creation, sprint planning, and agile delivery practices.

Deliverable Examples

  • User stories with acceptance criteria
  • Sprint planning and backlog management
  • Agile ceremony facilitation
  • Progress tracking and blocker removal
People building a sprint plan
“Dylan is theultimate technical project manager, opening and/or managing tickets with our digital scrum teams for implementation planning, and managing the platform/project processes and discussions for survey and backend development We benefit immensely from her technical knowledge and keen instincts to quickly identify where there are potential issues and risks.” – Jane A., Customer Experience Strategy Manager

Quality Assurance and Testing Strategy

Developing comprehensive test plans and conducting rigorous quality assurance for mobile and desktop applications.

Deliverable Examples

  • Comprehensive test plans
  • Multi-platform testing coordination
  • Bug tracking and resolution
  • Quality standard verification
Two women testing mobile devices

“Dylan’s leadership shows authority, gains respect and confidence, has the support and respect of workers, and she establishes a feeling of teamwork.” – Domani S., Senior Product Manager

Product Launch and Marketing

Orchestrating successful product launches through strategic marketing coordination and social media engagement.

Deliverable Examples

  • Go-to-market launch strategies including internal communications
  • Sales and marketing team coordination
  • Social media strategies and management
  • Launch metrics tracking
Two images in one showing launch of app on billboard and on television
“Dylan Rodrigues is a creative and proactive individual who is not afraid to tackle complex and sensitive business issues.”
– L. Goodman, Sales and Marketing Information Technology Portfolio Manager

Results-Driven Expertise

Program Management

Manage enterprise-wide business-critical initiatives across multiple disciplines and business units. Examples include

Platform Management

Manage a specific implementation or migration to a new technology. Examples include

Product Management

Manage a specific product across multiple technologies for a set of users. Examples include:

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