Digital Management Case Study

 

Challenge

J.P. Morgan Chase needed to differentiate its mobile banking offerings and provide customers with convenient, cutting-edge features. The concept of mobile check deposit was emerging but largely unproven at scale, requiring innovative thinking about user experience, security, and technical implementation.

Approach

As Mobile User Experience Manager, Dylan managed teams across multiple business areas including retail, credit card, private banking, and asset management. She led the development and implementation of QuickDeposit, standardizing mobile interface design processes along the way.

Key Actions

• Documented and implemented innovative product requirements for mobile check deposit functionality
• Coordinated across multiple Chase business units to ensure broad product applicability
• Standardized mobile interface design and implementation processes across the organization
• Led teams to launch both Chase iPad and JPM iPhone applications

Results

• Won two Webby Awards for Chase QuickDeposit as industry-leading innovation
• Successfully launched mobile applications across multiple platforms
• Established mobile design standards used across Chase
• Delivered groundbreaking features that set industry benchmarks
• Created reusable Agile processes accelerating future development
• Positioned Chase as mobile banking innovation leader

Impact

Dylan’s leadership established J.P. Morgan Chase as a mobile banking pioneer. QuickDeposit became an industry standard that competitors sought to replicate, while the processes she standardized enabled sustained innovation across multiple business lines. QuickPay, (renamed Zelle), another innovative feature, became the leading service for person-to-person payments across the United States.

“I had the pleasure of working with Dylan and found her to be one of the most intelligent capable people I’ve ever worked with. She has the ability to understand all perspectives of the user experience. She has natural leadership skills and brings humor to what she does. She would be a great asset to any team.” – Anita W., Senior Interaction Designer, J.P. Morgan Chase

“I had the great fortune to work with Dylan on a number of mobile projects at JP Morgan Chase and came to love her perfect mix of collaborative management style, attention to detail, and far-sightedness with regards to how to best implement business requirements for the long term. Dylan is fearless in her defense of user-centric design, a brilliant innovator of features presentation and a fair critic. I can think of no higher praise than the simple recognition that her work is known and much appreciated by every Chase mobile customer and her colleagues inside the firm.” – Terry G., Senior UX Designer, J.P. Morgan Chase

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