Digital Management Case Studies
Examples of transformation in action.
The following case studies demonstrate Dylan Rodrigues’s exceptional ability to drive digital transformation across organizations, technologies, and geographies. Whether transforming public web experiences, launching mobile platforms, implementing emerging technologies, or leading global teams, Dylan brings strategic thinking, stakeholder management excellence, and unwavering commitment to delivering world-class solutions.
Award-Winning Web TransformationA major retirement and wealth management organization needed to transform its public web presence to a new brand. The existing site had over 2,000 pages of outdated and out-of-compliance pages.
Enterprise Collaboration RoadmapWells Fargo needed to implement enterprise collaboration technologies to reduce costs and improve efficiencies. They also needed to assess options for partnering with vendors or developing these technologies internally.
Digital Experience StrategyWells Fargo required comprehensive digital customer experience improvements across multiple channels and customer segments. The organization needed integrated solutions for customer access and fraud to support digital banking needs that could serve diverse needs of consumer, commercial, and wealth management clients.
Digital Customer FeedbackWells Fargo required a feedback mechanism and program to support customer experience initiatives and complaints management across the digital channel (web and mobile). The enterprise program included the digital, contact center and branch operations.
Mobile Platform TransformationU.S. Bank faced a fragmented mobile banking landscape with disparate applications across different devices and platforms. The bank needed to consolidate multiple products into a unified, feature-rich mobile platform to serve millions of consumer customers while establishing standardized processes for mobile development.
Digital Banking RoadmapFirst Republic Bank, serving an affluent client base with high expectations, needed to replace its consumer digital banking platform while simultaneously delivering a portfolio of mobile and online banking projects. The initiative required establishing program management processes and a digital program management office.
Innovative Mobile FeaturesJ.P. Morgan Chase needed to differentiate its mobile banking offerings and provide customers with convenient, cutting-edge features. The concept of mobile check deposit was emerging but largely unproven at scale, requiring innovative thinking about user experience, security, and technical implementation.
Multilingual E-commerce RedesignKPN Telecommunications company in the Netherlands needed to replace their content management system and upgrade features to promote products and offer services through the web in different languages.
